Refund policy


Right of withdrawal, return and complaint

Buyer has a 14-day right of withdrawal as runs from the day after the item(s) are received in accordance with the applicable law on the right of withdrawal. We accept returns of items that are in their original condition, as well as in the original packaging, within the withdrawal period of 14 days. For orders placed as local pickup in one of our stores, the buyer has a collection period of 7 days from receipt of the pickup notice. After the collection period, the item(s) will be returned to our warehouse and refunded to the buyer unless otherwise agreed.  After the order is picked up, a 14-day right of withdrawal. 

How do I return an item? 
For returns of goods within the 14-day right of withdrawal, you can obtain a return label. here. Remember to fill out the cancellation form enclosed with your order. Follow the link and fill in the necessary information (reference number is your order number). Print the return label, attach it to the outside of the package and deliver the package to the nearest post office. If you do not have If you need to print the return label, you can take a picture of the QR code and print it on the mail by scanning the QR code.

Do you have questions or problems retrieving a return label, please email at kundeservice@meandmycousin.no. 

Please note that the return label is not prepaid and NOK 99 will be deducted from the refund amount. For orders shipped using more than one return label, NOK 99 will be deducted from the refund amount per return shipment. 

Please note that the shipping cost that the buyer is charged for when an order is placed is an additional cost that will not be refunded in the event of a return. 

Please note that items returned without a return label from us and/or using other shipping companies will be at the sender's own risk and expense as we do not have tracking available on the package. In this regard, items that are damaged or lost in transit will not be refunded to the buyer. If the buyer returns items outside of our return guidelines, it is recommended to send the package with tracking.

    THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO
    • Sealed goods where the seal has been broken
    • Underwear/bikini
    • Earrings


    Complaints

    If a defect or shortage of a product is discovered, you must notify us within a reasonable time that you wish to claim a defect (complaint). You can report this to kundeservice@meandmycousin.no. We reserve the right to forward complaints to the manufacturer or subcontractor for further assessment of any errors and defects.

    If you take measures on your own initiative to remedy the defect beyond what may have been agreed with us, these expenses will not be covered.

    We follow the Consumer Commission's decisions in the event of a dispute.

    Exchange items in the online store

    If you wish to exchange an item purchased in our online store, you must place a new order in the online store for the item you wish to exchange. Then send us a email to kundeservice@meandmycousin.no with information that you want to exchange an item and provide the order number of both the new and old order.

    Exchange/return items in store

    If If you have shopped in our online store, it will be possible to exchange the item in one of our stores.As a result of us has different product packages we cannot guarantee that the product is available in all stores, and we recommend therefore that you contact us at kundeservice@meandmycousin.no to check stock, or contact the store you wish to exchange at. Please note that it is only possible to exchange the size or color. If you want a new item, you must place a new order. To exchange or return an item in store, you must include your order confirmation. Remember that the item must be unused and in similarly condition as when you received it from us.

    Refund

    If you are to receive money back in connection with a return, this will be done exclusively via Klarna, Vipps or Visa/Mastercard depending on the payment method. When returning in one of our stores, you can exchange the item or get a refund either via Klarna, Vipps or Visa/Mastercard. Refunds must be made within 14 business days after we have received the product from you to the same payment method used for purchase. Cash payments are not accepted in our stores. 

    You are responsible for returns.

    It is the customer's responsibility to the item reaches us. When returning, our current guidelines for payment of return postage apply at all times. By complaint, or if we have sent the wrong item, we will pay for return postage. Items returned without using our return label and/or using other shipping companies will be at the sender's own risk and expense as we do not have tracking on the package. Should the item be damaged or lost as a result of the above, the item will not be refunded.

    Unclaimed packages

    If a package is delivered to be agreed delivery location or address, and not picked up or accepted, we reserve the right to debit the costs this entails for us of NOK 250. 

    All attempted fraud will be tracked and reported to the police.