Delivery
DELIVERY IN NORWAY
Local pickup (free)
We offer local collection in our stores. From the time the order is placed, you will receive an email with a collection notification within 24 hours that the order is ready for collection. Please note that certain goods may in some cases be sent from an external warehouse and it may therefore take a little longer before a pick-up message is received.
Postnord - Parcel for parcel box (89 NOK)
Package to mailbox is a shipping option for small packages to parcel box. The parcel machines are mainly outside and the parcel can be collected around the clock whenever it is convenient. If a parcel machine is not available, or the package does not fit in a parcel machine, the package will be delivered to the nearest manned collection point. The recipient is notified via SMS or e-mail when the parcel has been delivered in the parcel box or is ready for collection. We recommend downloading the "mypostnord" app for an easier overview of where the package is, as well as how, when and where it is delivered.The packages are stored for 3 days, extension to 7 days free of charge and 14 days for a fee.
Bring - Package in the mailbox (79 NOK)
Buyer can choose the delivery method package in mailbox. The package is then sent as normal letter post and the postman delivers the package to the letterbox. The recipient is notified via SMS or e-mail when the package has been delivered to the mailbox. This delivery method is only available for orders up to NOK 1000 as the service does not have tracking. If this shipping option is selected for products that do not meet the shipping requirements specified below, the package will be sent to the collection point.
Transmission Requirements
- Max weight: 5 kg
- Max measurements: Length max 45 cm. Length + width + thickness = max 90 cm.
Note that the delivery method package in mailbox ships with fewer tracking points. If the recipient does not have a suitable post box or if the postman could be prevented from delivering for some other reason, this delivery method is not recommended due to fewer tracking points. It will also be difficult to retrieve the package if it should go astray. Longer delivery times may also apply for this delivery method.
In transit
Delivery time is 2-3 working days* after order confirmation has been received.
* Delivery time to Northern Norway is 1-2 days longer. The recipient is notified that the package is on its way, and can track the package en route.
Delivery and Reception
The recipient is notified via SMS or e-mail when the package has been delivered to the mailbox. Note that if the package does not fit in the letterbox, the buyer will receive a new notification from Posten Bring when the package can be picked up at the recipient's nearest collection point (post office or Post i Butikk).
To be sure that the buyer receives consignments addressed to him, the postbox must be clearly marked with name and address and the buyer should be registered with Posten at the address in question. We therefore recommend that the recipient makes sure that the letterbox is well marked and checks that the correct address and name are registered in Posten's address register.
Bring - Package to collection point (99 NOK)
Buyer can choose the delivery method package to collection point. The package is then sent with tracking to the specified delivery location (post office or Post i Butikk). This is a safe delivery method due to good control with tracking along the way and signature upon delivery. The recipient is notified via SMS or e-mail with a collection message when the package has arrived at the nearest specified collection point.
In transit
Delivery time is 1-2 working days to large parts of central Norway after order confirmation has been received. For other parts, 2-4 working days must be calculated depending on the route. The shipment can be tracked along the way.
Delivery and reception
The recipient receives a collection notification by SMS, email or in the App, and can pick up the package at their local collection point. If the parcel is not collected, the recipient will receive up to 2 reminders. Collection deadline is 7 days.
Bring - Package delivered home (NOK 139)
Buyer can choose the delivery method package delivered to home. The delivery method provides home delivery to all households throughout the country. Next day delivery in large parts of Norway and same day delivery to all the largest cities. The package is sent with real-time tracking and SMS notification.
In transit
1 day delivery time to large parts of the country. For the rest of Norway, 2-3 days are calculated, depending on the route. The recipient is notified of the expected delivery date and that the package is on its way by SMS or e-mail. Here, the recipient can change the delivery day along the way and request that the package be left at the recipient's own risk if no one is at home at the time of delivery.
Delivery and Reception
Posten Bring delivers home in the evenings 17-21 in cities and towns, and between 08-17 to higher places. For delivery in the evening, the recipient will receive information about the estimated delivery time within a one-hour interval. The package can be followed in real time, and you can make choices along the way. Delivered at the recipient's door against signature.Note that packages that cannot be delivered are sent to the recipient's local Post i Butikk.
General Guidelines
We comply with Posten Bring and DHL Express' general guidelines and refer to https://www.bring.no/ and https://www.dhl.com/no-no/home.html for further information. We point out that the buyer is responsible for providing the correct address, e-mail and telephone number when ordering.
Incorrect inventory
If it turns out that the item is not available, we will inform the buyer of this and will have the money refunded to the same payment method.
Package astray
In cases where a shipment should go astray, or where there is a missing tracking update, send us an e-mail with information about your order and we will contact the forwarder for you.
INTERNATIONAL DELIVERY
All shipments internationally are sent climate-friendly with DHL Express (GoGreen Plus). This means that by investing in Sustainable Aviation Fuel (SAF), you actively reduce the CO2e emissions associated with DHL's TDI air shipments, minimizing the carbon footprint of your Scope 3 emissions.
Which countries do we ship to?
- Europe - excluding Russia, Belarus and Ukraine
- North America - USA, Canada and Mexico
- Oceania - Australia and New Zealand
However, should you wish an item sent to a country not listed above, please contact kundeservice@meandmycousin.no and we will attempt to create a shipment for you.
Shipping Costs
For international shipments, the following prices apply equivalently:
- EU: NOK 300 (c. EUR 25)
- North America: NOK 400 (c. $35)
- Oceania: NOK 500 (c. $45)
Customs and VAT
We are a company that operates outside the EU. Please note that import duties or local taxes may be charged for international deliveries in accordance with national regulations. Any customs fees and local taxes that may be incurred during international shipping are the customer's responsibility.
Delivery Time
Normal delivery time is 1-2 days in Europe, and 2-3 days in North America and Oceania. As soon as the order is complete, you will receive an SMS and email with a tracking link. You can also track your shipment on DHL's website: https://www.dhl.com/no-en/home.html
Package astray
In cases where a shipment should go astray, or where there is a missing tracking update, please contact DHL in your respective country on the phone number received with the tracking link.